FAQS

WHERE ARE YOU LOCATED?
We are located in California, United States.

DO YOU ACCEPT ORDERS OUTSIDE OF THE U.S.?
We are not processing international orders at the moment. We only ship within the U.S. and to confirmed addresses only!

WHAT IF MY PACKAGE IS LOST/STOLEN/MISSING/DAMAGED?
We are not responsible for lost/stolen/missing/damaged packages. If your package is missing, please file a missing package claim with your local post office/carrier. 

WHAT IF THERE IS SOMETHING WRONG WITH MY ORDER? 
If you have an issue with your order, please contact us at sales@shopxthevault.com.